Client Solution Center Specialist

As a management services organization (MSO), Continuum Health delivers proven solutions to provider groups and aggregators, helping foster self-sufficiency by maximizing fee-for-service payments, transitioning them to value-based programs and preparing them for risk. Continuum also collaborates with payers to help drive value-based adoption among providers and improve the health outcomes of patients. The company optimizes performance through revenue cycle management, value-based care, practice management services and specialty care solutions. More than 1,500 primary care physicians, specialists and nurse practitioners caring for more than 1 million patients depend on Continuum’s business and clinical experts to help achieve their goals. Learn more at www.continuumhealth.net.

General Purpose: To help our clients resolve any IDX/AR issues they encounter in a timely manner.

Duties and responsibilities include:

1. Charge corrections
2. Perform account reconciliations. Review EOB’s. Research and resolve incorrect payments
3. Flip FSC/ Add FSC
4. Link insurance cases
5. Answer IDX How-To questions
6. Reconcile batches
7. Complete adjustments
8. AR follow up
9. Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations
10. Performs other duties as assigned

• Must be a high school graduate or equivalent, some college preferred. Graduate of an accredited program in medical record administration-helpful
• Knowledge of CPT and ICD-10 terminology
• Knowledge of third party insurances including timely filing requirements
• Review EOB’s in detail
• Interpersonal skills
• Strong verbal and written communication skills
• Customer service skills
• Ability to respond to questions in tactful and professional manner
• Ability to make basic numerical calculations
• Ability to maintain confidentiality
• Proficient in use of computers and common office equipment
• Ability to interpret accounts and records
• Detail oriented
• Ability to prioritize work flow
• IDX experience preferred
• Prefer a minimum of two years of medical billing, collections and/or call center experience 

Key Competencies

• attention to detail and accuracy
• good verbal and written communication skills
• organizational skills
• problem analysis and problem-solving skills
• team member
• stress tolerance
• sense of urgency
• customer service skills