• Client Solution Center Specialist

    Job Locations US-NJ-Marlton
    Posted Date 1 week ago(6/11/2018 2:22 PM)
    Job ID
    # of Openings
    RCM- Account Receivable
  • Overview

    As a management services organization (MSO), Continuum Health delivers proven solutions to provider groups and aggregators, helping foster self-sufficiency by maximizing fee-for-service payments, transitioning them to value-based programs and preparing them for risk. Continuum also collaborates with payers to help drive value-based adoption among providers and improve the health outcomes of patients. The company optimizes performance through revenue cycle management, value-based care, practice management services and specialty care solutions. More than 1,500 primary care physicians, specialists and nurse practitioners caring for more than 1 million patients depend on Continuum’s business and clinical experts to help achieve their goals. Learn more at www.continuumhealth.net.



    General Purpose: To help our clients resolve any IDX/AR issues they encounter in a timely manner.

    Duties and responsibilities include:

    1. Charge corrections
    2. Perform account reconciliations. Review EOB’s. Research and resolve incorrect payments
    3. Flip FSC/ Add FSC
    4. Link insurance cases
    5. Answer IDX How-To questions
    6. Reconcile batches
    7. Complete adjustments
    8. AR follow up
    9. Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations
    10. Performs other duties as assigned



    • Must be a high school graduate or equivalent, some college preferred. Graduate of an accredited program in medical record administration-helpful
    • Knowledge of CPT and ICD-10 terminology
    • Knowledge of third party insurances including timely filing requirements
    • Review EOB’s in detail
    • Interpersonal skills
    • Strong verbal and written communication skills
    • Customer service skills
    • Ability to respond to questions in tactful and professional manner
    • Ability to make basic numerical calculations
    • Ability to maintain confidentiality
    • Proficient in use of computers and common office equipment
    • Ability to interpret accounts and records
    • Detail oriented
    • Ability to prioritize work flow
    • IDX experience preferred
    • Prefer a minimum of two years of medical billing, collections and/or call center experience 



    Key Competencies

    • attention to detail and accuracy
    • good verbal and written communication skills
    • organizational skills
    • problem analysis and problem-solving skills
    • team member
    • stress tolerance
    • sense of urgency
    • customer service skills


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